How can we help?

Add products to your bag, then choose Checkout. Enter your delivery details (your area, GhanaPost GPS address and directions for the rider) and pay with Mobile Money. You’ll get a confirmation message with a link to your order page.

Contact us with your order number as soon as you can. We can cancel an order until it leaves with a rider. If you’ve already paid, we refund you in full.

Yes. Tick “This is a gift” at checkout. We wrap it and leave the prices off the packing slip.

Mobile Money (MTN MoMo, Telecel Cash, AT Money) or a Visa or Mastercard card, on our payment partner’s secure page: you approve Mobile Money with your PIN or enter your card there, so we never see or store either. You can also choose pay on delivery and pay the rider in cash (we don’t accept bank transfers).

We call you to confirm the order before we pack it, and the rider collects the cash when your order arrives. An order we can’t confirm within a day is cancelled and its items go back on sale. It isn’t available for items from independent stores or for orders over the limit shown at checkout.

15 minutes. If the payment isn’t approved in that time, the order is cancelled and the items go back on sale. You can order again at any time.

Mobile Money confirmations can take a few minutes. Your order page updates by itself. If it still says unpaid after 15 minutes, report a problem with the order number and the transaction ID from your MoMo message.

We deliver to these areas:

• East Legon
• Osu
• Airport Residential
• Spintex
• Dansoman
• Tema

• Standard: 18–25 working days. GH₵ 20
• Same day: Delivery time to be confirmed. to be confirmed

Standard is free on orders of GH₵ 15 or more.

The fee for your order is shown at checkout before you pay.

Use the link in your confirmation message, or track it with your order number and phone number. We text you when your order is confirmed, packed and on its way.

Your order page and the “on the way” message show a delivery code. Give it to the rider only once you have your parcel. It’s how we know the order reached you.

Open your order page and choose Request a return within 7 days of delivery. Pick the items, tell us why and add up to 3 photos. You’ll get a return number (it starts with RT-) and we’ll text you at each step.

• Unopened, sealed items, within 7 days of delivery.
• Some items can’t be returned once opened, such as lipsticks and opened skincare. Their product page says so. You can still return them if they arrive damaged, wrong or expired.
• Anything that isn’t genuine, at any time: you get a full refund.

Once we’ve approved the return and checked the item, we refund the price of the returned items to the Mobile Money wallet or card you paid with.

Yes. We buy only from brands and their authorised distributors. Beauty and bath products show their Ghana FDA registration number. If anything you buy from us isn’t genuine, we refund you in full.

Product pages show the batch and expiry date you’ll receive. Once your order is packed, your order page lists the exact batches packed for you.

Every kids’ product lists its recommended age, and you can shop by age. Important warnings, such as small parts, appear above “Add to bag” and in your bag.

We take the product off sale straight away and hold back the stock we have. If you have a recalled product, stop using it and contact us: we’ll tell you what to do next.

No. You can check out as a guest. Signing in with Google saves your bag across devices and lists your orders under My orders.